Refund and Return Policy
Customers also have the right to withdraw from the purchase within 14 days after receiving the product, without providing a reason. This is known as the cooling-off period. To exercise this right, please contact us within 14 days of delivery.
At Johnnie Threads, we want you to be completely satisfied with your purchase. If for some reason you are not satisfied, we offer one 30-day money-back guarantee.
Need to cancel? If your order hasn’t shipped yet, we’ll cancel it and refund you in full, free of charge.
No customs fees, no hidden costs—just smooth, easy shopping
Return Right
You have the right to return your order within 30 days of receipt of the item. To return a product, it must be in the same condition as you received it unused, with labels remaining and in the original packaging.
Then you return:
* Contact us at support@johnnie-threads.com to have your return case registered.
* Download and fill in ours return form.
* Return the product together with the completed return form to the following address:
Main return address:
Company Name: Johnnie-Threads Returns
Address: Kungsängsvägen 27C, 753 23 Uppsala, Sweden
Phone: +46 70 115 9235
Email: support@johnnie-threads.com
Additional return address, if you find it easier:
Company Name: Johnnie-Threads Returns Norway
Address: Storgata 18B, 0164 Oslo, Norway
Phone No: +47 912 18 422
Email: support@johnnie-threads-norway.com
We recommend that you use a traceable freight option, as we are not responsible for returns that do not reach us.
Refund
Once we have received and inspected the returned item, we will notify you by email. Approved returns are refunded within 14 working days using the same payment method used in the purchase.
Damaged or incorrect goods
If you receive an item that is damaged or incorrect, contact us within 48 hours of receipt. We will offer a free refund or refund.
Kovek AB
Organisation number: 556891-0029
VAT: SE556891002901
Email:support@johnnie-threads.com
Address: Hauptvagen 59 Lgh 1202
123 58 FARSTA