Tessa Performance Golf Dress

Delivery Area:
Worldwide Shipping on All Orders

Shipping Provider:
All orders are shipped from our third-party logistics (3PL) warehouse in China, with final delivery handled by local partner carriers. See the detailed description below for what a 3PL does.

Processing Time:
Orders are processed within 24 hours (Monday to Friday). Orders placed on weekends or public holidays are processed the next business day.

Delivery Time:
Estimated delivery time is 3-14 business days from the date of shipment, depending on location.

Shipping Cost:
We offer free shipping on all orders worldwide. No hidden fees and charges apply.

No Customs Fees or Surprises
You won’t pay any customs duties or import taxes—what you see at checkout is the final price, with no hidden charges upon delivery.

Tracking:
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your delivery. You can also track your order directly on our website here:

🔗 Track Your Order 

Delays:
We strive to deliver promptly, but delays may occur during high-demand periods, holidays, or due to unforeseen issues with the shipping provider. We appreciate your patience.

Delivery Address:
Please ensure that all delivery details are correct. We are not responsible for lost packages due to incorrect address information.

Failed Deliveries or Returned Packages:
If a package is returned to us due to incorrect address information or failure to collect it, we will contact you to arrange a new delivery. Additional shipping charges may apply.

Damaged Packages:
If your package arrives visibly damaged, please take photos and contact us within 24 hours at: support@johnnie-threads.com

✅ What a 3PL in China Does:

* Order Fulfilment: Efficiently picks, packs, and ships customer orders.
* Customs & Compliance: Handles export documentation and ensures smooth cross-border delivery.
* Returns Handling: Manages international returns when necessary.
* Inventory Management: Offers real-time inventory tracking through a digital dashboard.

Important: The inventory stored at our 3PL facility is fully owned by us. We have purchased this stock ourselves and shipped it to our 3PL. The 3PL is simply storing and managing our inventory.

Important Delivery Information

• Accurate Shipping Details: Please ensure your delivery information is complete and correct. We cannot be held responsible for delayed or lost shipments due to incorrect address details.
• Undeliverable Packages: If your order is returned to us due to an incorrect address or a failed delivery attempt, we will contact you to arrange reshipment. Please note that additional shipping fees may apply.
• Damaged Shipments: If your package arrives damaged, please take photos and notify us within 24 hours by emailing support@johnnie-threads.com. We will assist you with a resolution promptly.

Kovek AB
Organisation number: 556891-0029
VAT: SE556891002901
Email:Support@johnnie-threads.com
Address: Hauptvagen 59 Lgh 1202
123 58 FARSTA

Customers also have the right to withdraw from the purchase within 14 days after receiving the product, without providing a reason. This is known as the cooling-off period. To exercise this right, please contact us within 14 days of delivery.

At Johnnie Threads, we want you to be completely satisfied with your purchase. If for some reason you are not satisfied, we offer one 30-day money-back guarantee.

Need to cancel? If your order hasn’t shipped yet, we’ll cancel it and refund you in full, free of charge.

No customs fees, no hidden costs—just smooth, easy shopping

Return Right

You have the right to return your order within 30 days of receipt of the item. To return a product, it must be in the same condition as you received it unused, with labels remaining and in the original packaging.

Then you return:

* Contact us at support@johnnie-threads.com to have your return case registered.

* Download and fill in ours return form.

* Return the product together with the completed return form to the following address:

Main return address:

Company Name: Johnnie-Threads Returns
Address: Kungsängsvägen 27C, 753 23 Uppsala, Sweden
Phone: +46 70 115 9235
Email: support@johnnie-threads.com

Additional return address, if you find it easier:

Company Name: Johnnie-Threads Returns Norway
Address: Storgata 18B, 0164 Oslo, Norway
Phone No: +47 912 18 422
Email: support@johnnie-threads-norway.com

We recommend that you use a traceable freight option, as we are not responsible for returns that do not reach us.

Refund

Once we have received and inspected the returned item, we will notify you by email. Approved returns are refunded within 14 working days using the same payment method used in the purchase.

Damaged or incorrect goods

If you receive an item that is damaged or incorrect, contact us within 48 hours of receipt. We will offer a free refund or refund.

Kovek AB
Organisation number: 556891-0029
VAT: SE556891002901
Email:support@johnnie-threads.com
Address: Hauptvagen 59 Lgh 1202
123 58 FARSTA